Help

Please use the following links below to direct you to the sections or pages of the information you require. If you cannot find what you are looking for, feel free to Contact Us.

CUSTOMER CARE
ONLINE SAFETY & SECURITY
DELIVERY INFO
REFUND & EXCHANCE POLICY
SIZING GUIDE
TERMS & CONDITIONS
CONTACT US



CUSTOMER CARE

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Q. I HAVE A QUESTION THAT I CANNOT FIND AN ANSWER TO ON YOUR WEBSITE?
Please send us an email or fill in our online contact form and we will do our best to answer your question within 24 hours.


Q. WHAT CAN I DO IF I HAVE A PROBLEM?
We are very sorry to hear that you have a problem, will do our best to resolve it as soon as possible. Please send us an email and we will be able to assist you further.


Q. WHERE CAN I CONTACT YOU?
To send us an email you can contact us through our Contact Us page at: free to Contact Us.

You can also contact us by telephone on:
Between: 8.00am to 5.00pm Mon - Sun
Please call us on:
07719 824 570

Or you can write to us at:
Bandicoot Boutique Ltd, 15 Kinross Crescent, Loughborough, Leicestershire, LE11 4UQ.



ONLINE SAFETY & SECURITY

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Q. IS THE WEBSITE SAFE AND SECURE?
Security is a very important to us at Bandicoot Boutique. Our website processes orders only through a 'Secure Server' connection. We use Secure Server Certificates supplied by Thawte (www.thawte.com) a partner of Verisign (www.verisign.com) the biggest certificate issuing authority in the world.

A secure server connection means that any information, including names and payment details, that pass between the visitors' computer and your site is encrypted and couldn't be read by anybody either accidentally or purposely.


Q. HOW SAFE ARE PAYPAL PAYMENTS?
PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security. This is why our customers will feel comfortable paying with Paypal.


Q. WHAT DO YOU DO TO PROTECT MY PERSONAL INFORMATION?
All personal information is taken over secure pages and stored on state of the art secure servers, we will never pass your information to other parties and take the security of your personal information very seriously. We guarantee the safety and security of your personal information at all times.

However if you require more information on a product you can Email Us and we will do our best to assist you with any queries.